Privacy

What happens to your details.

Short version: if you fill in the form I get an email with what you wrote, and I use it to get back to you about your job. Nothing is sold, shared or added to a mailing list. The longer version is below, because you are entitled to it.

What I collect

Only what you type into the enquiry form:

• Your name
• Your phone number
• Your email address, if you give one
• The town or suburb the job is in
• Whatever you write in the message box

There is no account to make and no newsletter.

The service that carries the form records a little more than that. Along with what you typed, Web3Forms notes the internet address the enquiry was sent from, the time it was sent, and which page it came from. That is normal for anything that handles form submissions, and it is used to stop spam rather than to identify anybody — but you should know it happens, because it is not something you typed in.

Why I collect it

To ring or write back about the job you asked about, and to find the place if you want to come and look at it.

I also count things up — how many enquiries come from each part of the district, and what sort of work people ask for. That tells me where to spend my time and what to put on this website. It is counting, not watching: I am looking at the shape of a year’s enquiries, not at you. Nothing about it identifies anybody, and it is never passed to anyone else.

That is the lot. Your details are not sold, not rented, and not used to advertise at you.

Where it goes

When you press send, your enquiry goes to a service called Web3Forms, which turns it into an email and sends it to me. They keep a copy for 30 days so that nothing is lost if an email goes astray, and then it is deleted. It is held encrypted on Amazon Web Services while it is there. Their own server records are cleared periodically, roughly every couple of months.

After that it sits in my email inbox like any other message. My email is a Gmail account, so the message is stored on Google’s servers, the same as any email anyone sends me. It stays there until I delete it.

I do not sell your details, and I do not pass them to anyone who does not need them to get your job done. At the moment that means nobody but me. If the business grows, or someone gives me a hand with the books or the website, they would see only what they need to and would be under the same obligations I am.

Things that happen automatically

One thing collects a little information without you doing anything, which is normal for any website but worth saying:

• The company that hosts this site keeps standard server records, which include the internet address your visit came from. That is how websites work and I do not look at them.

There are no cookies on this site, no advertising, and nothing that follows you to other websites. That is why there is no banner asking you to accept cookies — there are none to accept.

Visitor numbers

I may use a counter called Cloudflare Web Analytics to see how many people visit and which pages they look at. It tells me things like “forty people looked at the photos page this month”.

It does not use cookies and it cannot identify you. It does not follow you to other websites, does not build a profile, and there is nothing in it I could trace back to a person. I use it to know whether the website is worth having, not to watch anybody.

Your details leave New Zealand

Worth saying plainly, because most websites do not. The services this site relies on are overseas companies, so your enquiry is stored on computers outside New Zealand:

• Web3Forms, which turns the form into an email, stores it on Amazon Web Services outside New Zealand
• Google, whose Gmail holds the email once it arrives, stores it on servers outside New Zealand
• Cloudflare, which serves this website, has computers all over the world

All three are large providers with their own security and privacy obligations, and the Privacy Act allows information to be sent overseas where the people receiving it protect it to a comparable standard. But you are entitled to know it happens, and by sending the form you are agreeing to it.

If you would rather your details did not leave the country, ring me instead — a phone call involves none of this.

If something goes wrong

If your details were ever lost, taken, or seen by someone who should not have seen them, and it could cause you real harm, the law requires me to tell you and to notify the Privacy Commissioner. I would tell you anyway.

How long I keep it

For as long as I have a genuine use for it, and no longer.

If your enquiry turns into a job, it becomes part of my business records — the quote, what was agreed, the invoice. Tax law requires me to keep business records for seven years.

If it does not turn into a job, I may hold on to it for a while, because people often ring back months later about a quote and it helps to have what they told me the first time. Once there is no realistic use for it, it goes.

The Privacy Act does not allow me to keep your details after I have run out of lawful use for them, and I have no reason to want to.

Seeing what I hold, or correcting it

Under the Privacy Act 2020 you can ask what information I hold about you, and ask me to correct it if it is wrong. Just ring or email and ask — you do not need to explain why, and it does not cost anything.

I will get back to you as quickly as I can, and the law gives me 20 working days at the outside.

If you want your details deleted, ask and I will delete them, unless I need to keep them for a job I have done for you.

Keeping it safe

Your enquiry travels to me over an encrypted connection. My email is protected by a password that is not used anywhere else. I am one person with a phone and a laptop, not a company with a database — but I take it seriously, because it is your information and you did not have to give it to me.

If you are not happy

Tell me and I will do what I can to sort it — that is usually quickest.

You do not have to come to me first. You can complain directly to the Office of the Privacy Commissioner at any time, at privacy.org.nz or on 0800 803 909. It is free.

If this policy changes

If how I handle your details ever changes — a different form service, a booking system, anything that collects more than this one does — I will update this page before making the change, not after. The date it was last updated is at the bottom, so you can see whether it has moved since you last looked.

Getting hold of me

Nathan O’Grady — North Canterbury Agrisolutions
027 391 3191
nathanogrady56@gmail.com

Last updated 04 September 2026.